Existing External Enterprise User to Internal Enterprise User

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Hillary Gribble Kelly

• July 24, 2024 22:44

We have just purchased a new Business account with ten users. Five out of the ten users are existing users connected with an external (third-party) enterprise. How can we add them so that they are part of our internal enterprise? 

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  David Jenkins

  • July 25, 2024 20:37

  This means the account was setup prior to your purchase of box.  Usually you just run the invitation, get the error notification, and send it anyway.
  
  The user should get an email with a link to accept the account change to Enterprise.
  
  That's my experience at least..

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  Rona

  • July 25, 2024 21:09

  Hi Hillary, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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