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Cannot set password 

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John

Hi Box,

I created a user account via Google Single-Sign-On, in compliance with my corporation's security policies, and now I am unable to access files shared with me by another corporation. The files mandate a password policy, and reject my account as it has no password, thus failing to meet the password policy. However, the real problem is I cannot set a password either, Box.com gives an error message every time I try to set a password.




This problem has been reported before, it is identical to e.g. https://support.box.com/hc/en-us/community/posts/19833068412307-Cannot-set-password

What can I do to fix this and access the files shared with me?

Thank you!

John

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2 comments

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  • Rona

    Hi John, 

    Welcome to Box Community and glad to assist! 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting!

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  • John

    That method worked, thanks!

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