Cannot set password 

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John

• July 25, 2024 01:27

Hi Box,

I created a user account via Google Single-Sign-On, in compliance with my corporation's security policies, and now I am unable to access files shared with me by another corporation. The files mandate a password policy, and reject my account as it has no password, thus failing to meet the password policy. However, the real problem is I cannot set a password either, Box.com gives an error message every time I try to set a password.




This problem has been reported before, it is identical to e.g. https://support.box.com/hc/en-us/community/posts/19833068412307-Cannot-set-password

What can I do to fix this and access the files shared with me?

Thank you!

John

1

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  Rona

  • July 25, 2024 19:44

  Hi John, 

  Welcome to Box Community and glad to assist! 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Thanks for posting!

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  John

  • July 26, 2024 15:18

  That method worked, thanks!

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