can't add users because they're part of another enterprise.

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Jessica Robertson

• July 25, 2024 15:15

Getting this error message, but the users are not part of another enterprise.  Please advise asap.  

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  David Jenkins

  • July 25, 2024 20:33

  This means the account was setup prior to your purchase of box.  Usually you just run the invitation, get the error notification, and send it anyway.
  
  The user should get an email with a link to accept the account change to Enterprise.
  
  That's my experience at least..

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  Rona

  • July 26, 2024 21:52

  Hi Jessica, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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