Issue with Setting Password for Free Account
AnsweredDear Box Support Team,
I am currently using a free account and have encountered an issue when attempting to set a password. Since no password has been set for the account yet, I tried to input a new password through the "Change Password" section. However, I am receiving an error modal stating "There was a problem changing your password" and I am unable to set a new password.
Could you please assist me in resolving this issue?
Thank you for your help.
Best regards, Sho
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Hi Sho,
Welcome to Box Community and glad to assist!
To setup your password, you can follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
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