Changing Primary Email address

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Steve (Portugal)

• July 28, 2024 06:53

Hi,  I have followed the support and set my new email address, but cannot change to default.  The current default email will be unobtainable in 3 days. There is no function to change default address. Can you please assist.

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  Rona

  • July 30, 2024 21:48

  Hi Steve, 

  Welcome to Box Community and glad to assist! 

  To change your primary email address, you should start by adding a secondary email address.

  To add an email address:

  1. Log in to 'box.com' and navigate to your Account Settings.

  2. Scroll down to Login and Email Addresses and click Link Personal Email

  3. A new pop-up window will appear, please re-select Link Personal Email

  4. Enter a valid email address.

  5. Click Save.

  An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

  To make a secondary email address your primary email address:

  • Click Make Primary next to the email address you want as your primary email address.

  Thanks for posting! 

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