Invitation mail not delivered

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瀬古 啓輔

• July 29, 2024 01:14

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So I'd like to know if these mail adress are in supplession list.

Below is the link for the article that I read.

Troubleshooting Issues with Email Notifications – Box Support

Regards,

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• 

  Rona

  • July 30, 2024 21:54
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Currently, we’re unable to confirm if your colleague’s email address is in suppression list.

  To do so, please have them to open a ticket and work with Box Product Support.

  Thanks for posting! 

   

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  瀬古 啓輔

  • August 01, 2024 09:04

  Hi Rona, 

  Seems like I have no authorization to raise ticket (I can only post on community).

  So, please create aticket from your side.

  I had same issue before, so I attach the link as a reference.

  Invitation mail not delivered – Box Support

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