Need 2FA removed for new user

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Sue Wohleber

• July 29, 2024 13:40

Trying to add a user to our organization.  Received a message that he already has an account.  Followed the process of clicking save twice, and sure enough - he received the invitation to join this enterprise.  However when trying to login he's being prompted with an Authenticator code.  He has no idea what authenticator was used as it was years ago.  How can we reset this?

We're only a couple days into our trial period, need this resolved before we pay for the year.

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  Rona

  • July 29, 2024 21:11

  Hi Sue, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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