New user not being sent Welcome Email

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Mark Button

• July 29, 2024 20:00

Hello 

User: Andrew Petroff

Email: <personal information-redacted>

Has a new account but has been unable received the welcome email and cannot reset the password.
Based upon prior times this occurred we setup the BOX account before the users mailbox was built, placing the email address on a block list.
Could you please clear this email and resend the welcome?

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• 

  Rona

  • July 29, 2024 21:51

  Hi Mark, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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