Box Status

Unable to Set and/or Update Password because of Initial Login with Google

Answered
Follow
New post
Thomas Fowler

Hello, 

I'm needing help with setting up a password/updating my password in order to access shared files. I created my account using my Google login, but now this seems to be preventing me from following the normal procedure.

Many thanks; looking forward to your assistance.

Best,

~ Thomas

0

Comments

3 comments

Date Votes
  • Thomas Fowler

    Also, an official 'solution' probably would be a great add to the Support Articles or otherwise. It seems this question has been asked several times before, but following those threads doesn't seem to help find a fix.

    0
    Comment actions Permalink
  • Rona

    Hi Thomas, 

    Welcome to Box Community and glad to assist! 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

    0
    Comment actions Permalink
  • Thomas Fowler

    Awesome! That worked; thanks so much!

    0
    Comment actions Permalink

Please sign in to leave a comment.