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How can I get to login? I have set 2FA on my account, but I deleted 2FA apps on my phone.

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Jun Sasaki

How can I get to login? I have set 2FA on my account, but I deleted 2FA apps on my phone.

Please let me know how to retrieve my access to box.
- I have set 2FA on my account.
- but I lost 2FA apps from my phone.
- now I cannot get 2FA number to login, so I cannot login box site anymore.

please inform me if it's not enough data to get back it.

note: account in the problem is not current account in this thread. because the account is not able to login the box...

 

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  • Rona

    Hi Jun, 

    Welcome to Box Community and glad to assist! 

    We suggest creating a new ticket with the affected account. If you can't log in, please use this support link to contact Product Support. 

    Thanks for posting! 

     

     

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  • Jun Sasaki
    • Edited

    Hi Rona, 

    Thanks for your comment!

    I have gone to the link you mentioned, but it's the same site "box support" as here.

    How can I reach the Product Support? 

    or could you issue a ticket for me to access again?

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