Account reported as full

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  • Rona

    Hi François, 

    Welcome to Box Community and glad to assist! 

    Looks like you've used most of your free storage. Do you need help increase your free storage? If so, please use our Live Chat function and work with our Sales team via box.com/pricing

    However, if you have tech related questions please reply in this forum. 

    Thanks for posting! 

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  • françois bravo

    Good morning.
    The problem is, no, I haven't used all my space. I have a paid account with 100GB available. I currently have 5 GB stored on the box but synchronization is blocked due to lack of space. So there is a problem! I have already been faced with this situation and an intervention made it possible to "purge" and therefore allow me to recover my storage space.

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