2FA on free account...locked out

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Box User

• August 01, 2024 19:50

I have a free account.  I've used it for years.  It has important docs in it.  Somehow it now takes me to a page asking for a 6 digit code from an authenticator app.  I have no such app.  I can't get in.  Box refuses to respond to me.  How do I reset this?  My understanding is that free accounts don't even support 2FA.

 

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  Rona

  • August 02, 2024 20:22

  Hi there, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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