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Used space in cloud is much larger then local file sizes

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Box User

There seems to be no way to correct this - the bin is empty and I have reinstalled the local Box app multiple times - the cloud used file size remains the same -its no where near the file size being sync'd.

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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