Access to files owned by a now inactive email

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Kiana Lawton

• August 02, 2024 02:44

Hello! We need help getting access to several folders that were owned by a classmate in a box under her university email. Now that she has graduated, IT has inactivated her email, and now none of us can access those files anymore! These files have countless hours of work and resources that are invaluable to our program, so any help recovering them would be greatly appreciated. The message I get when I click on my shortcut for that folder is this:

"This shared file or folder link has been removed or is unavailable to you."

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  Rona

  • August 02, 2024 20:24

  Hi Kiana, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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