Storage Limit Issue

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Roshan Varghese

• August 02, 2024 05:49

Hello,

I have an enterprise subscription to Box which allows me unlimited storage. 

But for the past couple of days, every time we try and upload new files to Box, it throws up an error saying storage is full. 

I don't understand how this error can come up when I subscribe to the unlimited storage option. 

Any assistance/ suggestions would be appreciated. 

Regards,

Roshan

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  Marketing Support

  • August 02, 2024 14:10

  I am experiencing the same thing. this is so frustrating!!!

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  Rona

  • August 02, 2024 20:16

  Hi Roshan, 

  Welcome to Box Community and glad to assist! 

  It's true that your Account Type is eligible for unlimited storage. However, Box Administrators can still limit their managed user's account settings including the user's storage allocation. 

  Upon checking, what prevents you from successfully uploading files. Is that you've already reached your storage limit and you can reach out to your Box Administrator to increase your storage. 

  To check your storage: 

  1. Log in to the Box website and navigate to your Account Settings. 
  2. Scroll down to Account Details> Storage Used. 

  Thanks for posting! 

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