file size is incorrect HELP PLEASE

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Matt Hatton

• August 02, 2024 08:21

the file size online shows as 19gb used but there is only 3 GB in the folder. How do i fix this myself please?

Many thanks 

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  Rona

  • August 02, 2024 19:48

  Hi Matt, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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