Can't get access to product support

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Santosh Bagayatkar

• August 02, 2024 18:57

Just signed up for a business account and I need technical support to create a large volume of folders. But I cannot seem to find any chat or other support. Please help. 

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  Rona

  • August 07, 2024 14:31
  • Edited

  Hi Santosh, 

  Welcome to Box Community and glad to assist!

  Great news! We've already fixed this in our end and you can now select a channel when contacting Box Support. 

  Thanks for posting! 

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  Kimberly Nadeau

  • October 01, 2024 16:04

  Worst customer support ever.  Its impossible to get help, find a way to submit a ticket or get a reasonable response to an ongoing problem.  If I had any ability in my company to move to another platform, I would.

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