Files Disappeared
AnsweredI logged in to My Box yesterday and all my files and pictures are gone. I have been recording my daily weight, workout statistics and food log in an excel spreadsheet that I am sharing with my trainer (Karla Adams), and it is all gone! A whole month worth of data just disappeared! Can I get it back?
Thank you,
Barbara Witt
<personal information-redacted>
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Hi Barbara,
Welcome to Box Community and glad to assist!
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
To restore specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Thanks for posting!
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