Not Getting confirmation email after creating new user <personal information-redacted>

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Kevin Bruning

• August 05, 2024 01:36

We created a new user on our account this evening.  We send and resend the notification email but it does not get from Box to the outlook email inbox for <personal information-redacted>.  It is not in any of the other folders such as Junk, etc.

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  Kevin Bruning

  • August 05, 2024 01:38

  Will you reply today?

   

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  Rona

  • August 05, 2024 20:24

  Hi Kevin, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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