i have a user that was unmanaged user on BOX his files have gone missing,

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Boitumelo Pitso

• August 05, 2024 06:11

Hi ,i have a user that was unmanaged user on BOX his files have gone missing, searched everywhere on his account this is after I formatted his laptop, but I believe that shouldn't be an issue, we then created him to be a managed user but still nothing is showing under his files, can you assist to recover his work .

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  Rona

  • August 05, 2024 20:20

  Hi there, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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