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Box online showing files less GB

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Melissa Segal

I have about 12 GB of files that I uploaded to box. Box is showing that they take up only 3GB or so. What accounts for the difference? I want to make sure everything is backed up! Thanks.

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  • Rona
    • Edited

    Hi Melissa, 

    Welcome to Box Community and glad to assist! 

    Can we confirm your upload method and did you encounter an error during your upload? 

    We'd love to further assist! 

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  • Melissa Segal

    I just dragged and dropped. It looks like everything uploaded properly (no errors), but the GB in my online files is much less than my computer files!

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