cannot download file from shared link to secured box account

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Joshua Cady

• August 05, 2024 16:32

A company shared a large file with me but when I open the emailed link it comes up in Box as file link removed or unauthorized contact sender or help desk. I had sender resend file link again but same outcome.

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  Rona

  • August 05, 2024 20:49
  • Edited

  Hi Joshua, 

  Welcome to Box Community and glad to assist! 

  It appears that you've recently cancelled your Box account. If you need further assistance, please feel free to reply in this forum. 

  We'd love to further assist! 

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