Folder requiring stronger password
AnsweredBox is requiring a stronger password to access a folder, but since I log in with Google, I don't have one, or I don't know what it is. I tried to reset my password and as soon as I type in my email, it just logs me into my account automatically and takes me to my home page without letting me reset or change the password. Need to access this file ASAP. Please help!
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Hi Megan,
Welcome to Box Community and glad to assist!
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
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