Reset the box storage

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Box User

• August 07, 2024 01:23

Please help to run a script to reset the box storage, thanks.

You may find more information from the previous request #2382273 "Used storage incorrect for my account"

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  Donald James Derrick

  • August 07, 2024 01:46

  I appear to have the same problem - my box won't sync. It lies and says I am out of space when we've not even used 1/10th of our supposed space. This issue seems to be a universal problem with cloud storage, so I am guessing it is hard to solve...

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  Rona

  • August 07, 2024 17:39

  Hi there,

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  carlos

  • August 15, 2024 14:53

  how do i get help for the same thing?

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  Box User

  • August 16, 2024 01:45

  BTW, I am still not getting help from the support

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  Donald James Derrick

  • August 16, 2024 01:48

  None of us are - I am assuming Box customer support is either overworked or doesn't care about our plight.  

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