Reset the box storage

Completed

New post

Box User

August 07, 2024 01:23

Please help to run a script to reset the box storage, thanks.

You may find more information from the previous request #2382273 "Used storage incorrect for my account"

0

Comments

5 comments

Donald James Derrick

August 07, 2024 01:46
I appear to have the same problem - my box won't sync. It lies and says I am out of space when we've not even used 1/10th of our supposed space. This issue seems to be a universal problem with cloud storage, so I am guessing it is hard to solve...
0

Comment actions Permalink
Rona

August 07, 2024 17:39
Hi there,

Welcome to Box Community!

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!
0

Comment actions Permalink
carlos

August 15, 2024 14:53
how do i get help for the same thing?
0

Comment actions Permalink
Box User

August 16, 2024 01:45
BTW, I am still not getting help from the support
0

Comment actions Permalink
Donald James Derrick

August 16, 2024 01:48
None of us are - I am assuming Box customer support is either overworked or doesn't care about our plight.
0

Comment actions Permalink

Please sign in to leave a comment.