Excel Not Opening

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David Stutzman

• August 07, 2024 22:50

Excel file not opening. On Box, I use Excel on my PC laptop with Windows 10 OS. Excel has functioned fine for years with this exact file, but now I only get the message that Box is opening Excel, but it never opens, even though I currently have 3 Excel files open with functional  saves to Box. Please help.

 

DStutz

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  Rona

  • August 09, 2024 23:28

  Hi David, 

  Welcome to Box Community and glad to assist! 

  For more details, you can answer the following? 

  • Do you open your excel file through the Box website or direcly through the file menu? 
  • Can you attach a screenshot of you error? 

  We'd love to further assist! 

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  Daniel

  • September 03, 2024 19:55

  I am getting the same issue. Here is the screenshot of the message. Note it is not an error message. But the Excel file just doesn't open. 

  

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  David Stutzman

  • October 19, 2024 04:27

  Hi Rona.

  Still cannot open certain Excel files. Have tried Firefox and Chrome browsers opening with the box website. If something does not improve this, I will have to end my Box subscription and find another data repository.

  DS.

   

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  Ted

  • October 22, 2024 15:32
  • Edited

  Same issue with me, exact same message.  Was able to open other excel files yesterday, but this one won't open again.

   

  Edit: I downloaded my file, made minor change and saved to .xlsx (was .xls) and then uploaded again and that fixed it for me.. Maybe this will help someone else. Hopefully this isn't a recurring issue... Or Box fixes it..

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