External Users in Enterprise Plan?

Yesterday I converted my Personal Plan Box.com account to Enterprise with 3 seats. I am only using one seat so far.

However, when I try now to invite another user, I see that although only my existing (formerly Personal) account shows up (correctly) in the list of users, there is a message that says, "19 of 3 seats used. Buy more seats." The other 18 users are just invited collaborators who had access to specific folders on my account before I converted to Enterprise, they are NOT part of my Enterprise plan.

I don't understand why I cannot add 1-2 more users to complete the three seats I purchased. Why are External Users considered part of my 3 seats?!

Rona

August 09, 2024 22:07
Edited

Hi Gabriel,

Welcome to Box Community and glad to assist!

Using Business plan, you will be charged for adding new users and collaboration invitations. To prevent getting billed for your external collaborators, you may want to consider upgrading your subscription.

For more details, please contact our Billing team via billing@box.com.

Thanks for posting!

Comments