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Unable to transfer admin to another person

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Mimi Smoak

I have tried multiple ways by reading the support platform to try to transfer the admin to myself because the previous person left the company.  We have access to the account but it will not allow transferring without verifying the domain and we don't have the ability to do that either.  Is there something else we can do?

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  • Rona

    Hi Mimi,

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Mark Francis Carbrey

    Can somebody answer the issue above...  Same problem.

     

    I have tried multiple ways by reading the support platform to try to transfer the admin to myself because the previous person left the company.  We have access to the account but it will not allow transferring without verifying the domain and we don't have the ability to do that either.  Is there something else we can do?

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