Blank screen on log in

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AV Operator

• August 10, 2024 13:25

Hi, as others have posted, I get a blank screen upon logging in. I've cleared cookies and cache and tried a few browsers. Nothing is working. I can use my phone app fine

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  Ann

  • August 12, 2024 19:28

  Hi AV Operator,

  Welcome to Box community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date

  2. Temporary disable plugins/extensions, firewall, and VPN

  3.  Check if your firewall is configured for Box apps https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications

  4. Try to connect to a different network
   
  I trust that the above steps will do the trick. Let me know how it goes.

  Thank you for posting!

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