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Admin and Platform Insights are not visible to Co-Admin Member of Enterprise Account

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Dipti
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As suggested in Box document -[https://support.box.com/hc/en-us/articles/20738406915219-Platform-Insights], that Platform Insights is launched for Business or above accounts types . Platform insights is an administrator dashboard that provides a comprehensive view of your organization’s platform usage. The data tiles in the dashboard give you a quick visual snapshot of recent custom app activity, active platform users, API call count, and other helpful statistics. 

Our account is an Enterprise account , but still Co-Admin  is not able to view Admin and Platform Insights in Admin Console.

Could you please help us to understand what is missing here.

 

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  • Ann

    Hi Dipti,

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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