New user not receiving email invitation to join

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Rebecca Kroll

• August 12, 2024 18:23

I have added a new user who is not getting my verification email. We have checked spam and deleted the user and readded her. 

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  Ann

  • August 12, 2024 22:15

  Hi Rebecca, 

  Welcome to the Box Community!

  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

  Thank you for posting!

  Best,
  Ann

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