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BOX documents will not auto save

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Ian Warren

I have got two people who can not get the auto save feature to work on BOX. Also, when they do try to save, box is trying to create a new document with the file name e.g. BSS%20PAT%20Testing%20Information%20-%20Kitchen%20Area

Normally I would be looking into if anyone else was using the files at the same time but I can confirm this is not the case. I have also copied the files to another folder and can get the same error with the new file in the new folder.

Does anyone know what might be causing Auto Save and the manual save to fail?

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  • Rona

    Hi Ian,

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • David Levine

    What was the resolution for this issue?  We're facing the same challenges, and there hasn't been any consistency in finding a common cause or reason.

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  • Susana Rodriguez

    I am experiencing the same issue, i can not autosave, how can I resolve this?

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