Unable to setup 2FA

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MiskoR

• August 13, 2024 10:39

Hi,

I was using SMS based 2FA and wanted to change to authenticator app (it is more convenient) but when I deleted SMS 2FA I am unable to setup auth app, QR code never loads...

Now I cannot set any 2FA, not SMS not email...

Please help!

Miodrag

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• 

  Rona

  • August 13, 2024 20:12
  • Edited

  Hi Miodrag,

  Welcome to Box Community and glad to assist!

  Looks like the Multi-Factor Authentication (MFA) is not enabled for this account. By any chance, do you have an alternate Box account with this issue? 

  If that's the case, please contact Box Support using your affected account. 

  Thanks for posting! 

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  MiskoR

  • August 13, 2024 20:52

  Hi Rona,

  As far as I know this is the only Box account that I have...

  Miodrag

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