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Account storage Space is Incorrect

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Gustavo Orlando Osorio Sanchez

Hi, 

I believe the space usage on my account isn't correct, can you please check it out?

Space show in box at least 9GB Used, Listed with box drive used 2.8 GB

I can't Upload files to box.

Can you run the script in order to correct this situation?

My ID account is: 32625532253

Thanks

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3 comments

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  • Rona

    Hi Gustavo,

    Welcome to Box Community and glad to assist!

    We'll be needing more details to investigate and I've opened a new case. A member from Box Support will be in touch and please keep an eye out. 

    Thanks for posting! 

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  • Gustavo Orlando Osorio Sanchez

    Attached two images one was take from low left corner of Box an a Image from box drive, the space showed is incongruent. Additionally a message is displayed that my space is very Low.

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  • Gustavo Orlando Osorio Sanchez

    What can I do?, this mistake remains after more than 24 Hours (since 15th August and before)

    I wrote many times in Help section without any result.

    Thanks.

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