IBM Box Indexing in Windows 11

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Philippe FMJ Bauwens

• August 16, 2024 15:45

Hi Support, 

I cannot get my IBM box folder files indexed under my Windows 11. 

Can you help ? 

Kind regards, 

Philippe

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• 

  Rona

  • August 16, 2024 21:43
  • Edited

  Hi Philippe, 

  Welcome to Box Community and glad to assist! 

  Looks like you couldn't access files using your Windows machine If so, can you answer these questions? 

  • Are you trying to access the files through box.com or your local Box folder? 
  • If it's the latter, kindly confirm your Operating System and Box version. 
  • If there's an error, please attach a screenshot in this forum. 

  We'd love to further assist! 

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  Philippe FMJ Bauwens

  • August 21, 2024 08:47

  Hell support

  I am mainly using my local box folder. 

  This is windows 11.

  Box release 2.40.333

  There is no error. I can access my files both on box.com and in my local folder.

  The only problem is that windows is not indexing the local box folder (c:\users\phili\box).

  Windows is indexing everything but the box folder.

   

   

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