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1 comment

  • Ann

    Hi Richard,

    Welcome to the Box Community!

    This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now assisting you, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

    Best,
    Ann

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