Box Status

Synchronization is incomplete and stops

Answered
Follow
New post
Hiroshi Yoshida 
Translation from Japanese to English using chatGPT

Box Support Team,

I hope this message finds you well.

We are experiencing an issue where synchronization stops under the following environment. We have tried several recovery measures, but none have resolved the issue. Could you please advise us on how to resolve this?

Operating System: Mac OS 14.3.1
Device: iMac Pro 2017
Box App Version: 2.40.333
Network: Up to 1Gbps fiber optic connection (both wired and wireless)

Issue Description:
When using the Box client for synchronization (upload) via Finder, the process stops midway, and at the same time, download synchronization also halts. Even when accessing Box through a browser (Chrome) and attempting an upload, the progress reaches 100% but does not complete. Additionally, when synchronization stops on the client, Finder sometimes displays a message indicating that the server is busy.

 

Boxサポートチーム お世話になっております。 以下の環境で同期が止まってしまう現象が起きております。いくつか復旧のための措置を試しましたが解決に至りません。解決方法を教えてください。 OS:Mac OS 14.3.1 機種:iMac Pro 2017 Boxアプリのバージョン:2.40.333 ネットワーク:最大1Gbpsの光回線(有線接続および無線LAN接続) 症状 Boxクライアントを使用したFinderでの同期(アップロード)が途中で停止し、その際ダウンロードの同期も停止する。ブラウザ(Chrome)からBoxにアクセスしアップロードしても同様にアップロードが100%から進まない。 クライアントでの同期が停止した際、Finderではサーバーがビジー状態と表示されることがある。

0

Comments

2 comments

Date Votes
  • Ann

    Hi, 

    Welcome to Box community!

    Box Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue.

    To find a list of any problem file notifications:

    • Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
    • Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click Error updating an item...
    • All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.

    Check the list below for the problem file notification type you've received. If an Error Code is included in the problem file notification, use that code to identify the error. 

    Here's the article for reference: https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications

    Hope this helps. Thank you for posting!

    0
    Comment actions Permalink
  • Hiroshi Yoshida

    Thank you for your response.

    When I tried using the Box client installed on my Mac, I encountered an error message stating, "Box.com is busy. Please wait. We will try again in a few minutes," and the process could not proceed. This issue persists even after restarting the Box app, logging out, deleting local files and configuration files, and trying again.

    In addition to the app, I am also unable to complete uploads using the browser version.

    As a test, I created a separate account and joined the same server, and with this other account, I was able to confirm upload synchronization on both the app and web versions.

    This suggests that the issue may be related to my account. Since there are no settings that I can configure on the user side, I would appreciate technical support.

    Translation from Japanese to English using chatGPT

    ご返信ありがとうございます。 Macにインストールしたboxクライアントで試したところ、「Box.comがビジーです。しばらくお待ちください。数分以内にもう一度試します。」とエラーが出てしまい先にすすまなくなります。これは、Boxアプリを再起動してもログアウトしてローカルファイルや設定ファイルを削除して再度試しても同様の現象が発生します。 アプリだけでなく、ブラウザ版でもアップロードが完了しません。 試しに別のアカウントを作って同一サーバーに参加したところ、別のアカウントではアプリ版、web版どちらでもアップロードの同期が確認できました。 つまりアカウントに問題があるようです。 ユーザー側から設定する項目が無いので技術的サポートをお願いいたします。

    0
    Comment actions Permalink

Please sign in to leave a comment.