Can't install BoxDrive
Answered
I can't install BoxDrive. I downloaded the installer from the official website, and when I run it the following message appears:
Service "Box Update Service" (BoxUpdateSvc) failed to start. Verify that you have sufficient privileges to start system services
I'm using W10 Pro, I have administrator permissions. What can I do?
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Hi Cristian,
Welcome to Box community!
Third party security software can interfere with Box Drive's installation process. If you would, please add the following directories to your local security's exclusion list:
- C:\Users\username\AppData\Local\Box
- C:\Users\username\Box
- C:\Program Files\Box
If you have excluded the Box Drive directories (listed above) from local security scans and installation continues to fail, would you please open Command Prompt on your machine and run the following installation command?
msiexec /i "C:\Users\USERNAME\Downloads\BoxDrive.msi" /l*xv "C:\Users\USERNAME\Desktop\BoxDriveMsi.log"
*You will need to edit "USERNAME" in the command to reflect your local profile / username.Hope this will do the trick. Let me know how it goes and thanks for posting!
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I have not been able to install it.
The following appears at the end of the log
=== Logging stopped: 20/08/2024 9:41:18 ===
MSI (c) (28:94) [09:41:18:474]: Note: 1: 1708
MSI (c) (28:94) [09:41:18:475]: Product: Box -- Installation failed.
MSI (c) (28:94) [09:41:18:476]: Windows Installer installed the product. Product Name: Box. Product Version: 2.35.97. Product Language: 1033. Manufacturer: Box, Inc.. Installation success or error status: 1603.
MSI (c) (28:94) [09:41:18:479]: Grabbed execution mutex.
MSI (c) (28:94) [09:41:18:480]: Cleaning up uninstalled install packages, if any exist
MSI (c) (28:94) [09:41:18:485]: MainEngineThread is returning 1603
=== Verbose logging stopped: 20/08/2024 9:41:18 ===Is that enough, or do you need the whole log?
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