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External user can't login after changing password

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Aline Moreno

External agent updated password for box account and now keeps getting the message that password is not valid. When clicking on reset password, they never receive email to reset password.

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  • Ann

    Hi Aline,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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