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How do I open a support case?

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Darryl Mayeaux

On my Mac (14.6.1) Box stopped responding. I removed app and reinstalled two times. When I launch, it says I have installed and old version over a new version and that I should send logs and open support case. I sent logs. How do I open a support case?

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  • Rona

    Hi Darryl,

    Welcome to Box Community! 

    To help address your issue with your Box Application, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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