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Support check my email not have confirm email sent from box

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Toan Le

Dear team

 

Could you help me check my email on your system, may be have conflict?

my email :<personal information-redacted>

Thanks your strong support./

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    I've investigated our email server logs and it looks like the email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked.  Please review this help article: Troubleshooting Issues with Email Notifications. 

    Thanks for posting! 

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  • Toan Le

    Thanks your feedback,

    But still now i am not yet receipt email from invite from NEC group./

    Could you help me check status this email on your system?

     

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