403 Forbidden - attempting a prohibited action

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Melle Hoff

• August 22, 2024 19:41

Hello --

Hi, I have been trying to verify my email for several days (as part of updating profile).  I follow the link, get prompted to create a new password - when I press "set password" button it sends me to 

403 Forbidden

Attempting a prohibited action

Because of this, when I attempt to view my Activities in Box Support, I receive the following: 

"You have an unverified email

You can’t view requests because one of your email addresses has not been verified. Click here to verify your email"

 

And the whole cycle starts again. I click to verify email, get prompted to create a  password, and receive "Forbidden, attempting a prohibited action".

 

Please advise!

Thanks in advance,

Melissa

 

 

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• 

  Rona

  • August 22, 2024 21:38

  Hi Melissa, 

  Welcome to Box Community! 

  To help address the issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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