Available space in my account in Box is Different than Box drive. In Box 9.4GB and in Box Drive already 2GB

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Gustavo Orlando Osorio Sanchez

• August 23, 2024 00:09

Showing I've used 9.4GB of my 10GB space.  It is not correct. For about 10 days I request for the script in order to correct the available space but nothing happens today is the same problem. Any suggestions?, the space is today less than yesterday. I need delete all files or any other method to recover the space. It's a boring situation

Thanks

My Account ID is  

32625532253

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• 

  Rona

  • August 23, 2024 19:29

  Hi Gustavo,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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