Payment failure
AnsweredHi! I want to upgrade my user plan. However when I tried to pay by credit card, I got a message from your system "Your account needs further verification, please submit a ticket at support.box.com." I also tried different credit cards but they all didn't work. Could you help me?
Thanks a lot.
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Hi Ke-Li,
Welcome to Box Community and glad to assist!
To assist with your Box upgrade, you can reach out to our Sales team through box.com/pricing.
Thanks for posting!
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