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You installed an older version of Box Drive on top of a newer version.

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Jonathan Wurster

Hello, I am receiving the following message on a MacBook Pro M2 Max running Sonoma 14.6.1. I tried deleting the application and reinstalling and the message persists.

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  • Rona

    Hi Jonathan, 

    Welcome to Box Community and glad to assist! 

    Please try to manually reset your Box Drive application, you can follow the steps below. 

     To manually reset Box Drive on a Mac (File Provider Extension mode)

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Select Restart and then OK to confirm the restart was successful. 
    5. Open Box from your application folder and log back in. 

    Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

    If there are any issues with the above process, follow these alternative steps to reset Box Drive.

    1. Quit Box Drive if it is running.
    2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
      macOS 11.x  and macOS 14.x with any version of Box Drive
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

            3. This command will:

    • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
      • ~/Box-Box (Archive) (macOS 11.x)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
    • Exclude from the above archive files that are “up-to-date” or synced on Box
    • Re-create the parent hierarchy of the archived files

          4. Restart Box Drive and follow the prompt to log back in.

    Hope it helps! 

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