Error in Changing Password
AnsweredHello, I have signed into box using a Google Account, so I have no set password. I was given access to a folder that requires changing my old password, but without an old password I am unable to change it without prompting an "There was an error in changing your password," text.
Thank you for your help.
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Hi Braden,
Welcome to Box Community and glad to assist!
To change your password, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
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