Files not Syncing on Box Drive

I have two laptops. One of them (office machine - Windows 11) works well with keeping my work up to date, but when I use the second laptop (home - Windows 10), it will not show changes made earlier in the day at the office. Likewise, if I work on my home laptop, that work will not be available when I sign on at the office. Based on info I read in this forum, I deleted the Box Sync application on both machines. The three startup apps are Box, Box edit, and Box Local Com Service, and they are enabled on both machines. Should I delete the Box location on the home computer and let it re-load that content? There are a bunch of files in my unsynched folder that I am sort of afraid to delete because I don't know what I might have done in the last month at home that did not sync. While I can rename the folder and not lose them, I would still need to go back and compare each individual file.

I have tried reading all the advice but am not getting a solution that seems to work.

Ted Bartenstein

August 28, 2024 03:31

Actually, when I look at the config startup files on the office computer, I see (Box (5), which I can click on and it shows BoxULexe, cmd.exe, Conhost, and thyen the Box icon itself. Those do not show up on the home computer

August 28, 2024 03:42

When I go to the web application and click on the synced icon on the left, it only lists one folder, instead of the 30 or forty main folders I have.

Some folders sync, while others do not.

Rona

August 28, 2024 22:52

Hi Ted,

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!

Comments