Submitting a ticket

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Ericka J Garcia

• August 29, 2024 18:31

I need to request the following in a support ticket, but have no option for to submit a support ticket:

 

1. ask for your personal account to be moved into NYC SBS instance as managed user
2. admin deletes and transfers that personal account content into her current managed user instance

 

HELP!

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• 

  Rona

  • August 30, 2024 15:56

  Hi Ericka,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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  Stephen McCall

  • September 06, 2024 20:53

  Hey Rona,

   

  Can you also help us out?  I've been trying to submit a ticket for a while and why is it so hard to do so?  Someone pls let me know how to submit a ticket asap.  Thank you, Steve

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