Account was cancelled 2 years ago and I keep getting billed
AnsweredI have an account through UCLA I cancelled this account 2 years ago and I was billed again! Cancel and refund this money. I have never used box on the email I originally did the trial on. personal information-redacted I would like a refund of my money for an account I have never used. I have an account through UCLA personal information-redacted that I have had for 3 years. I notified you over a year ago when I realized it was happening and you keep collecting the money!
Please stop this account and refund my money $540.00.
Thank you, Denice Economou
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Hi Denice,
Welcome to Box Community and glad to assist!
To help address this issue, you can contact our Cancellation team via cancel@box.com.
Thanks for posting!
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